PERFORMANCE MANAGEMENT
UPD’s GoverningStat program helps managers to connect the work of their organization with the outcomes they are producing for their "clients"—students, parents, businesses, other government offices, and the general public. The "Stat" process is not technology. It is a data-driven management process designed to help change your organizational culture to one in which performance matters. Managers operate around a set of key performance indicators that represent the results their customers expect them to achieve. The GoverningStat process facilitates the methodical review, analysis and discussion of what the data show, and it provides the structure for the problem-solving and relentless follow-up necessary to sustain performance.
UPD brings exceptional experience in supporting the development and implementation of Stat processes. UPD consultants were part of Baltimore CitiStat and ran the first SchoolStat operation in the country for the Baltimore City Public School System. We have since helped school districts and state education agencies across the country establish their own versions of the SchoolStat model.
Unlike other forms of the Stat model operating in police departments and other agencies across the country, UPD’s model is structured for collaborative problem-solving, not just to increase pressure on managers to improve. The Stat divisions we have helped our clients establish serve as "internal consultants" who assist managers in improving outcomes. We help our clients build the capacity to Stat virtually anything—from maintenance work orders to student performance on formative assessments—reducing the need for outside consultants into the future.
Put UPD to work for your government agency and join the scores of other organizations taking advantage of the Stat technique. Your managers will notice the difference—and so will your customers.
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